Legal

Refund Policy

Last updated: March 1, 2026. This policy applies to Magento Dashboard subscription charges.

This policy follows Paddle billing terms for customer refunds.

1. Refund window

The refund window is exactly 14 calendar days.

2. One-time charges

One-time charges are refundable when the refund request is submitted within 14 calendar days from the transaction date.

3. Subscription charges

Subscription charges are refundable when the refund request is submitted within 14 calendar days from the subscription renewal payment date.

4. After 14 days

Refund requests submitted after 14 calendar days are not eligible for refund.

5. How to request

Refund requests are handled through Paddle, the merchant of record for payments.

This policy is part of the Terms and Conditions.